Our method of shipping is courier from Hong Kong to Singapore and Malaysia. Note that any duties incurred for shipments outside of Hong Kong are payable by recipient, MAG Partners does not accept any liability for duties incurred on overseas shipments.
Backorders will place entire order on hold. If requested to split order due to backorder, customer will incur additional freight charges. Otherwise, orders will not be dispatched until entire order is filled.
A physical street address is required for delivery.
If a package arrives damaged or broken open, refuse it and have it returned to us. A replacement will be sent out.
Orders usually ship within 7 days after we receive them. Exceptions include backorders and public holidays.
The following standard shipping costs apply to all orders within our standard delivery. If you require something more urgently you will need to contact our office and we will quote you a separate cost for express courier service.
|ORDER VALUE $SGD||SHIPPING COST $SGD|
|$1 to $50||$15.00|
|$51 to $100||$20.00|
|$101 to $250||$30.00|
|$251 to $500||$40.00|
|$501 +||$60.00 flat rate|
If you are not happy after initial inspection with your order, please email to firstname.lastname@example.org or faxed to +852 2366 9932 for a Return Authorization #. You may return it within 10 working days for exchange. All returns must have RA# clearly marked on return address label. Any package returned without RA # will be refused. Product should be in new/unused condition. Send returns to:MAG Partners Asia Ltd
C5, 13/F Block B,
Marvel Industrial Building,
17-23 Kwai Fung Street
Kwai Chung N.T. Hong Kong
Enclose a note explaining why you are returning the item for exchange or refund and a copy of the original sales receipt.